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FAQ
What does the NH in the oval mean?
Nightlife Hero.
Is this a “Comic” themed brand?
No it’s a “Nightlife Hero” themed brand.
Isn’t some of your product a little risqué for some?
Absolutely! That’s why “Nightlife Hero” is only for the 21 and older and those who can take a joke.
Where can I go to find items from past seasons or items that aren’t any longer in your store?
For the most part you can’t. You can contact us at info@nightlifehero.com to see if we have any few more items left in stock that are no longer on the site. However for the most part we don’t remanufacture clothes and other items once we sell out. Collaboration products will definitely not be remanufactured so once sold out they are gone.
How can I be informed of new items before they are released so I can get them before they sell out?
Make sure you follow us on twitter @anightlifehero and add our Instagram and facebook page @nightlife_hero. We also occasionally post promo codes on these social media outlets. Be sure to join our mailing list located in our online store as well.
How can I get sponsored by Nightlife Hero?
Since we are a growing company, it would be unfeasible to sponsor every one. Typically we seek out people, music artist, artists, athletes, models and other personalities that fit our brand’s energy. You can email us at info@nightlifehero.com if you think you fit the mold. If you do not fit the category, we will kindly respond to you why. Thanks for your understanding.
How can I become a dealer of Nightlife Hero in the United States?
Please send an email to sales@nightlifehero.com ok thanks.
How can I model for Nightlife Hero?
Models are selected exclusively the same way we select music artists, artists, athletes and other personalities we currently work with. But you can roll the dice and email us at info@nightlifehero.com and see what destiny holds for you.
Does Nightlife Hero have a Catalog?
Catalogs are currently distributed to only retailers and buyers who have or are interested in active accounts. We do not send catalogs to consumers.
What if I have an issue placing an order on the website or with and order?
Simple, go contact our Customer Service department.
If you are having problems placing an order or with an order you received please contact our customer service department.
By email: orders@nightlifehero.com
By phone: (347) 756-8607
When inquiring about an order, please provide the order number and the name and email on the order.
When and what time can I reach you?
Our customer service hours for both email and phone inquiries are: Monday through Friday 10:00am to 5:00pm EST. No exceptions.
Please allow up to 24 hours for a response to an inquiry made by email or phone. Emails sent during non-office hours will be responded to up to 24 hours for the next business day.
What are the shipping options?
SHIPPING OPTIONS ARE :
USPS DOMESTIC FIRST CLASS: $4.99
USPS GROUND: $9.95
USPS 2ND DAY EXPRESS (U.S. Only): $19.99
FREE SHIPPING ON ALL DOMESTIC ORDERS OVER $100
ALL INTERNATIONAL PACKAGES: $35.99
FREE SHIPPING ON ALL INTERNATIONAL ORDERS OVER $150
*If you really have a problem with our choice of using USPS for their shipping services please contact us and we will accommodate your needs. However you will pay for whatever fees that comes with the other carrier you choose to use.
What is your return and exchange address?
RETURN AND EXCHANGE ADDRESS:
Nightlife Hero Returns and Exchanges
Attn: Receiving Department
297 Logan Street
Brooklyn, NY 11208-2509